To contact customer support, please use our Contact Form.

You can also get in touch by using the "Chat with us" button in the bottom right of the page. Chat is open for limited hours from 9am-12pm and 12:30pm-2pm PST. However, our chat offers many self service and offline features at all times!

Please note that order issues cannot be resolved through chat, and should be submitted through the Order Issue or Lost Package forms as appropriate.

See a list of our Authorized LUXA Retailers here!

Unfortunately, at this time, we do not offer wholesale pricing.

If you are looking to place an order for a large amount of LUXA gel polish, you may be interested in our Complete Gel Color Collection. We also offer the collection broken down into four different sets, so that you can build a collection that works for you!

You can view our current shipping policy here!

We currently ship through both USPS and FedEx! During checkout, you will be able to select from the list of shipping options available to your location.

Yes, we ship all over the world*. Shipping costs do not cover any custom or duty fees that may occur.

You can also click here to see a list of Authorized Luxa Retailers!

* Please note that, because of shipping regulations, we do not currently ship to South Africa or Angola. We hope this changes in the future!

These fees are taxes due on goods when transported across international borders. Each country has its own customs rules and guidelines. You, the buyer, are responsible for any applicable payment before shipment can be delivered.

You can view the fulfillment status at any time on the account page when logged into the site.

Once your order has shipped, you will receive an email with the tracking number so that you can follow its journey!

No matter which shipping method you choose, there is always a 1-2 business day processing window — this means if you choose FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect! 

Please remember that all carriers, such as FedEx and the USPS, are overloaded this time of year. Once orders have been fulfilled by our warehouse, they may take 7-15 business days to arrive at your door. Overseas deliveries may take anywhere from 10-30 days.

Delivery details will be provided in your confirmation email.

No matter which shipping method you choose, there is always a 1-2 business day processing window — this means if you choose FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect! 

PLEASE NOTE: If any part of your order contains a backordered item, your parcel will not ship until the backordered item is back in stock. This policy significantly reduces our eco-footprint.

You can check your order status at any time, here 

Please check the current status of your shipment using the tracking number sent via email when your order was shipped.

In order for us to file a lost package claim, there must be no activity on the tracking number for 7 days (US) or 14 days (international). Generally, once the carrier has been contacted, retrievable packages are located within 3 days.

If your tracking information has not been updated for 7 days (US) or 14 days (international), please fill out the Lost Package Report form so that we can look into it for you!

If your package says delivered but it was not, please wait 5 days (US) or 7 days (international) from the delivery date. Sometimes packages are mistakenly scanned before being delivered.

If your package has not arrived within 5 days (US) or 7 days (international) of being marked delivered, please fill out the Lost Package Report form so that we can look into it for you!

A quick reminder that all purchases made during our Black Friday Event are final sale! If your order was placed using a LUXABF24 or EARLYBF24 code, your items will not be eligible for return.

We only accept returns for new, unopened items that have been purchased through luxapolish.com. Refunds are given in the form of a Luxapolish gift card.

Please note that return shipping and processing fees are $5.95 -$12.95 based on weight. The original shipping paid is non-refundable.

For any returned electronics, there is a 25% restocking fee.

If you'd like to exchange a product, you'll need to complete the returns process and place a new order for the item you want.

Click here to view our full Return Policy or to start a new return.

Unfortunately, our system is unable to process exchanges. If you'd like to exchange a product, you'll need to complete the returns process and place a new order for the item you want.

Any return refunds are given in the form of a Luxapolish gift card. Your original form of payment cannot be refunded.

Once we have received your returned item(s), please allow 3-5 days for the return to be processed. Once we verify the condition of the returned items, we will issue you your Gift Card for the refund amount.

At this time, all Luxapolish returns are shipped through USPS.

The customer is responsible for return shipping fees, which will be deducted from the total return amount. Return shipping and processing fees in the U.S. are $5.95 -$12.95 per shipment, based on weight.

We are so sorry to hear this!

For all order issues, please fill out our Order Issue Form. Once we receive the completed form, a member of our team will reach out regarding a resolution.

Our system only allows one promo code to be entered at a time.

Yes, as long as your order has not been fulfilled, we can refund you the amount you would have saved with the coupon code. Please reach out to us via chat or our Contact Form. 

Please always double check to ensure that you have applied the coupon that you would like to use before placing your order! 

Unfortunately, we cannot apply an affiliate code after an order has been placed. In order for the affiliate to get credit, we would have to cancel your order so that you can place it again with the code. If your order has not yet been fulfilled please reach out to us via chat or our Contact Form.

If you have not yet received an email notification letting you know your order has been fulfilled, we may be able to make an edit for you! Please reach out to our team either via chat or our Contact Form, and let us know which items you would like to add or remove, as well as their quantity.

If an edit results in a refund, please allow 3-5 days for the refund to reflect in your account. If you are adding an item to your order and a balance is incurred, we will send you an email invoice for the difference.

If you have not yet received an email notifying you that your order was fulfilled, we may be able to make edits to it for you. We cannot update billing addresses.

For customer safety, our policy dictates that we may only edit the shipping address on an order if the new address has been previously associated with your account or if you have forgotten only a unit number. If the address edit does not meet these criteria, we may be able to cancel the order so that you can place it again with the correct address. Please reach out to our team via chat or our Contact Form, and let them know the correct address for your order!

If you have not yet received an email notifying you that your order was fulfilled, we may be able to make edits to it for you. We cannot update billing information. Please reach out to our team via Chat or our Contact Form, and let them know the correct address information for your order!

Shop Pay is an express checkout option, which saves all of your payment and shipping information to streamline the checkout process. To ensure that all information is current, please log into your Shop account and update it there!

We do not offer any rain checks on out of stock products.

Any sales are while supplies last.

PayPal Pay in 4 is available on all eligible purchases of $30 - $600. Select PayPal at checkout and choose Pay in 4. To learn more, visit PayPal or their Help Center.

Unfortunately, at this time, our system does not support Paypal as a payment method for orders placed outside of the US. We apologize for any inconvenience.

We’ve got your back! Gather photos of your packing slip and your item(s), and contact us via the Order Issue Form within 48 hours of confirmed delivery.

If you suspect your package is lost, please review the submission criteria and fill out our Lost Package Form so that we can investigate!

While it's not mandatory, it is recommended! Creating an account will allow you to find your order history, edit your addresses, and track your shipment faster. You will also be notified of new products and special events!

Click here to create your account.

Most of our items are available for purchase by the general public. However, certain exclusive products like our Pro Bundles are reserved for our Pro members. These items will only be visible when you're logged into our site with a Pro Account! So, while it's not necessary to have a Pro Account for most purchases, it can unlock access to some unique offerings. 😉

Our Customer Support department can help you change your LUXA account email – go ahead and reach out to them via our Contact Form! 
Please note that if a LUXA customer profile already exists under an email address, we cannot associate the email with another account.

Not to worry! You can click "Forgot Password" on our login page here to receive a password recovery email.

While we do not have a way to merge accounts and order history, we can add your Loyalty points from one account to another as a one time courtesy! Please get in touch with us via chat or our Contact Form and let us know the email addresses associated with your accounts, and which one you prefer to use going forward.

Please note that purchases placed under a separate account will not count toward your tier level. We always recommend that customers double check that they are placing their orders using the account for which they would like to receive points!

Unfortunately, we do not have a way to merge accounts and order history. We always recommend that customers double check that they are placing their orders using the account for which they would like to receive points!

When logged into your LUXA account, you can view your order history on the main account page! Simply click on the order numbers to view more information.

LUXA Pro Perks is a program where nail professionals receive access to special perks, including access to bundles, occasional offers, promos, and more! To apply, all you have to do is submit your license. You can log in to do so here.

Check out the Pro Accounts FAQ page in our Help Center for more information!

At this time, we do not have sitewide pricing for professionals. However, we do have other perks available to Pros in our Pro Perks Program!

Most of our items are available for purchase by the general public. However, certain exclusive products like our Pro Bundles are reserved for our Pro members. These items will only be visible when you're logged into our site with a Pro Account! So, while it's not necessary to have a Pro Account for most purchases, it can unlock access to some unique offerings. 😉

Check out this page in our Help Center!

Yes! View our SDS by product here.