It depends on where you are and which shipping method you chose. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.
No matter which shipping method you choose, there is always a 1-2 business day processing window — this means if you choose FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect!
PLEASE NOTE: If any part of your order contains a backordered item, your parcel will not ship until the backordered item is back in stock. This policy significantly reduces our eco-footprint.
Yes, we ship all over the world. Shipping costs does not cover any custom or duty fees that may occur.
or Click here to see a list of Authorized Luxa Retailers.
Currently we use USPS and FedEx. You’ll be asked to select a delivery method during checkout.
Our system only allows one promo code to be entered at a time.
We cannot add a promo code after checkout is completed.
If your order has not already been shipped, you may cancel your order by contacting the team at firstname.lastname@example.org. Be sure to include your order #. Once your order has been canceled, you then can place a new order with the promo code you would like to use.
Unfortunately, no. Especially during the holiday season, with extremely high order volume and to be able to get orders processed in a timely manner we cannot make any changes once an order has been placed.
If your order has not already been shipped, you may cancel your order by contacting the team at email@example.com. Be sure to include your order #. After it has been canceled you then can place a new order.
We do not offer any rain checks on out of stock products.
Any sales are while supplies last.
We got your back! Email our Team within 48 hours of confirmed delivery at: info@ luxapolish.com with a pic of the damage –they’ll set you up with a replacement!
We only accept returns that have been purchased through luxapolish.com. If you opened or used your product, it is not eligible for return. For safety and health reasons, any cosmetic product that is returned to us for any reason is never restocked.
For any returned electronics, there is a 25% restocking fee.
To be eligible for a return, you need to contact us at firstname.lastname@example.org within 7 days of confirmed delivery to start your return ticket.
If you'd like to exchange a product, you'll need to complete the returns process and place a new order for the item you want.
Shipping fees are non-refundable.
No it's not mandatory. But it is highly recommended. It will allow you to find your order history, edit your addresses and track your order shipment faster. You will also be notified of new products and special events.