All shipping carriers are currently overwhelmed with an unprecedented volume of online orders. In addition to COVID shutdowns, this has caused extreme delays. Please be extra patient with shipping carriers during this time!
Please check the current status of your shipment using the tracking number sent via email when your order was shipped.
In order for us to file a lost package claim, there must be no activity on the tracking number for 7 days (US) or 14 days (International).
If your package says delivered but it was not, please wait 5 days (US) or 7 days (International) from the delivery date. Sometimes packages are mistakenly scanned before being delivered.
If you are certain your package is lost, please submit a report below so we can look into this further for you!