It depends on where you are and which shipping method you chose. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.
No matter which shipping method you choose, there is always a 1-2 business day processing window — this means if you choose FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect!
PLEASE NOTE: If any part of your order contains a backordered item, your parcel will not ship until the backordered item is back in stock. This policy significantly reduces our eco-footprint.
Yes, we ship all over the world. Shipping costs does not cover any custom or duty fees that may occur.
or Click here to see a list of Authorized Luxa Retailers.
Currently we use USPS and FedEx. You’ll be asked to select a delivery method during checkout.
Our system only allows one promo code to be entered at a time.
Unfortunately we cannot make any changes to an order once it has been placed.
Due to our high order volume, we cannot make any changes once an order has been placed. This ensures orders are processed and shipped in a timely manner.
We do not offer any rain checks on out of stock products.
Any sales are while supplies last.
RETURN / EXCHANGES
We got your back! Contact us here or email us within 48 hours of confirmed delivery at: firstname.lastname@example.org with a pic of the damage – we'll set you up with a replacement!
We only accept returns that have been purchased through luxapolish.com. If you opened or used your product, it is not eligible for return. For safety and health reasons, any cosmetic product that is returned to us for any reason is never restocked.
For any returned electronics, there is a 25% restocking fee.
To be eligible for a return, you need to contact us here or email us at email@example.com within 7 days of confirmed delivery to start your return ticket.
If you'd like to exchange a product, you'll need to complete the returns process and place a new order for the item you want.
Any refunds are given in the form of a Luxapolish gift card. Shipping fees are non-refundable.
No it's not mandatory. But it is highly recommended. It will allow you to find your order history, edit your addresses and track your order shipment faster. You will also be notified of new products and special events.