Please allow an additional 5-10 days for your package to arrive. All shipping carriers are experiencing extremely high volumes in addition to COVID shutdowns, resulting in added delays. Thank you for your understanding and patience.

It depends on where you are and which shipping method you chose. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

No matter which shipping method you choose, there is always a 1-2 business day processing window — this means if you choose FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect! 

PLEASE NOTE: If any part of your order contains a backordered item, your parcel will not ship until the backordered item is back in stock. This policy significantly reduces our eco-footprint.

You can check your order status at any time, here 

Yes, we ship all over the world. Shipping costs does not cover any custom or duty fees that may occur.

or Click here to see a list of Authorized Luxa Retailers.

Currently we use USPS and FedEx. You’ll be asked to select a delivery method during checkout.

These fees are taxes due on goods when transported across International borders. Each country has it’s own customs rules and guidelines. You, the buyer, are responsible for any applicable payment before shipment can be delivered.

Our system only allows one promo code to be entered at a time.

Unfortunately we cannot make any changes to an order once it has been placed. 

Due to our high order volume, we cannot make any changes once an order has been placed. This ensures orders are processed and shipped in a timely manner. 

We do not offer any rain checks on out of stock products.

Any sales are while supplies last.

We’ve got your back! Gather photos of 1) your packing slip, 2) your items, and 3) the shipment packaging and contact us within 48 hours of confirmed delivery.

No it's not mandatory. But it is highly recommended. It will allow you to find your order history, edit your addresses and track your order shipment faster. You will also be notified of new products and special events.