FAQ

As many of you may know, we have never had a sale like this. EVER! 

Please read over our Black Friday FAQ to be well informed and to prepare for the LUXA madness! 

What are the days/ times of the Luxa Black Friday Sale?  
Our BF sale will begin Wednesday, November 27th at 6pm and will end on Friday, November 29th at 11:59pm. Please note that all times are Pacific Standard Times. For shoppers in the US.

Please see table below for start and end times in your area.

Time Zone

Start Time

End Time

Eastern Time Zone

11/27/19 @ 9:00pm

11/30/19 @ 2:59am

Central Time Zone

11/27/19 @ 8:00pm

11/30/19 @ 1:59am

Mountain Time Zone

11/27/19 @ 7:00pm

11/30/19 @ 12:59am

Pacific Time Zone

11/27/19 @ 6:00pm

11/29/19 @ 11:59pm

Alaskan Time Zone

11/27/19 @ 5:00pm

11/29/19 @ 10:59pm

Hawaiian Time Zone

11/27/19 @ 4:00pm

11/29/19 @ 9:59pm

 

Can I return or exchange items that I purchased during BF?
No. All items purchased during our Black Friday are Final Sale only.  

Are there Rain Checks for out of stock items on BF?
Rain Checks are not available for any sold out items in our store. All products are while supplies last. Our most popular items will sell out so make sure to get your shopping done early! 

Can I change or modify my order placed during the BF sale?
Due to the extremely high volume of sales during the BF sale, no modifications will be made during the event. If you would like to add an item to your order you will have to make another purchase.

Please confirm that the following information is correct before you submit your order.

  • Shipping address
  • Method of payment
  • Payment address
  • Correct items in your cart
  • Correct quantity of items in your cart

Do I have to enter a discount code to get my BF discount?
YES. In order to receive any sale prices on your items you must enter the discount code at checkout. Enter the code LUXABF40 during the Black Friday Promo at checkout. Offer cannot be combined with any other discounts. Once again, please make sure to enter the code LUXABF40 before submitting your order.

Can I use two discount codes at the same time?
No. Only code may be used at a time.

I just ordered products the other day/last week. Will you guys honor the BF sale price on those items?
Unfortunately, we cannot honor the new sale price on any items purchased before the BF event. It would not be fair to our customers who waited for the sale or for those who waited for their orders to be processed.

How long will it take for me to receive my order during the BF events?
This holiday season our team is working tirelessly to make sure that every order is accurate and shipped as quickly as possible.

However, due to the high volume of orders, no matter which shipping method you choose, expect an extended processing time of 3 to 4 business days plus the estimated shipping time — this means if you choose FedEx 2 Day shipping, you should plan for up to 6 extra business days before your package arrives.

Please keep in mind that all carriers such as FedEx and the USPS are overloaded this time of year. Order arrival times depend on where you live and which shipping method you choose.  

Thank you in advance for your patience!  

Is Free Shipping available during the Black Friday Event?
Free Shipping is NOT available during BF. 

I have more questions, how do I contact the LuxaPolish team?

For additional questions, please refer to our FAQ page here or contact us via email at info@luxapolish.com. All emails will be answered in the order that they are received. Email replies may take longer than normal due to the high volume of customer service emails. But don’t worry, we will get back to you as soon as possible.

See you on Black Friday!