As many of you may know, this is our BIGGEST sale of the year! This is the only time we will be offering this kind of storewide discount for the next 12 months!

Please read over our Black Friday (BF) FAQ to be well informed and to prepare for the LUXA madness! HAPPY SHOPPING!

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Do I have to enter a discount code for to get my BF discount?
YES. In order to receive the BF sale price on your items you must enter the discount code at checkout. Enter the code LUXABF2020 at checkout. Offer cannot be combined with any other discounts. Once again, please make sure to enter the code LUXABF2020 before submitting your order. 

What are the days and time of the BF sale?  
The BF sale will begin Wednesday, November 25th at 6pm PST and will end on Sunday, November 29th at 11:59pm PST. Please see the table below for start and end times in your time zone.

Time Zone

Start Time

End Time

Eastern Time Zone

11/25 @ 9:00pm

11/30 @ 2:59am

Central Time Zone

11/25 @ 8:00pm

11/30 @ 1:59am

Mountain Time Zone

11/25 @ 7:00pm

11/30 @ 12:59am

Pacific Time Zone

11/25 @ 6:00pm

11/29 @ 11:59pm

Alaskan Time Zone

11/25 @ 5:00pm

11/29 @ 10:59pm

Hawaiian Time Zone

11/25 @ 4:00pm

11/29 @ 9:59pm

 

Is there Free Shipping?
No; Free Shipping is NOT available during this event. Flat rate shipping of $14.95 is available for United States orders (excluding Hawaii and Alaska) over $99 after the BF discount (shipping and taxes not included). After adding items to your cart and entering your discount code, the subtotal must be over $99 to qualify for this flat rate shipping. International shipping rates will vary based on location.

Can I return or exchange items that I purchased during BF? 
No. All items purchased during our Black Friday are Final Sale only.  

Are there Rain Checks for out of stock items on BF?
Rain Checks are not available for any sold out items in our store. Our most popular items will sell out early so make sure to get your shopping done early.

Is anything excluded from the sale?
The 40% off coupon does not apply to the “Dust Collector Warranty + 8 Filter Pack” or Gift Cards.

Can I use two discount codes at the same time?
No. Only one code may be used at a time.

Can I change or modify my order placed during the BF sale?
Due to the extremely high volume of sales during the BF event, no modifications will be made during the event. If you would like to add an item to your order you will have to make another purchase.
Please confirm that the following information is correct before you submit your order.

  • Shipping address
  • Items in your cart
  • Quantity of each item in your cart
  • Method of payment

Can I cancel my order?
No order can be modified, but if it has not been processed yet, your order can be cancelled. Email info@luxapolish.com with your order number to request cancellation. If your order has already been processed, it cannot be cancelled.

How long will it take for me to receive my order during the BF event?
This holiday season our team is working tirelessly to make sure that every order is accurate and shipped as quickly as possible.

However, due to the high volume of orders, expect a 2 to 5 day processing window in addition to shipping times.

Please keep in mind that all carriers such as FedEx and the USPS are overloaded this time of year. Orders processed from our warehouse will take 5-10 business days to arrive at your door. Overseas deliveries can take anywhere from 7-30 days.

Thank you in advance for your patience!

I just ordered products the other day. Will you honor the BF sale price on those items?
No; orders placed prior to the sale will not be adjusted. It would not be fair to our customers who waited for the sale or for those who waited for their items to be processed. You must place your order during the sale to receive sale pricing.

Does the Wishlist or Cart reserve my products?
No, there is no way to reserve products without placing an order. We recommend creating your Wishlist before the sale, and adding the products you’d like to purchase to your cart on Wednesday so that you’re ready to check out when the sale starts.

Are you having a sale on Cyber Monday?
Yes! On Monday, November 30 at 12 AM PT our 1-Day Cyber Monday Sale will start: 25% off storewide and Free Shipping for United States orders over $25! The coupon code will be released the day of the sale. Sale will end Monday at 11:59 PM PT. 

Additional details and FAQ will be posted the day of the sale.

I have more questions, how do I contact the LuxaPolish team?
For additional questions, please refer to our FAQ page here or contact us via email at info@luxapolish.com. All emails will be answered in the order that they are received. Email replies may take longer than normal due to the high volume of customer service emails. But don’t worry, we will get back to you as soon as possible.

We are so excited to serve you this holiday season! See you on Black Friday :)