FAQ

How fast your package will get to you depends on where you are, shipping method chosen, and product availability. No matter which shipping method you choose, there is always a 1-2 business day processing window — this means if you choose USPS Priority or FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect!

For clients within the US, Standard shipping has a 3-7 business day window for delivery, and USPS Priority and FedEx 2 Day has a 2-3 business day window. Standard international shipping can take up to 20 business days, and FedEx International (where available) has a 5-7 business day window for delivery.

PLEASE NOTE: If any part of your order contains a backordered item, your parcel will not ship until the backordered item is back in stock. This policy significantly reduces our eco-footprint.

We got your back! Email our Luxa Support Team within 48 hours of confirmed delivery at: info@luxapolish.com with a pic of the damage –they’ll set you up with a replacement! We are only responsible for purchases made through our website: www.luxapolish.com

We only accept returns/exchanges that have been purchased through www.luxapolish.com. If you opened or used your product, we can't take it back! To be eligible for a refund, you must contact us at info@luxapolish.com within 7 days of confirmed delivery. After we issue a refund it can take between 3-5 business days to see a credit issued on your original form of payment statement.

Our gels are highly pigmented that do no shrink or wrinkle with amazing coverage in just one coat!

Most definitely! 

Our dust collector does have a suction noise with a decibel level of 65. Compared to other dust collector/capture machines ours has the lowest noise!

Our dust collector helps minimize the finer dust, the dust you breath. It will not pull in larger pieces of the filings created from an electric file.